FAQ

US orders ship from our warehouse in the USA. Founding-batch pre-orders are made fresh to order and ship in 2–4 weeks, then usually arrive in 2–5 business days. Once we're in stock, orders are packed within 1–2 business days.

Yes, to selected countries. Delivery times and costs are shown at checkout. See our shipping page for details.

You'll get a tracking link by email as soon as your order ships. Can't find it? Contact us with your order number.

Email us within 12 hours of ordering and we'll do our best. Once an order has been packed, we can't change it.

The Kojic Acid Glow Bar is the main step. For the best results, use the full routine: the Glow Bar and Vitamin C 40% Glow Serum morning and night, the Snow Crystal Cooling Cream and Glow Shield Sunscreen in the morning, and the PDRN Overnight Glow Cream at night. See what to expect over 90 days.

Use the routine consistently. The look of dark spots usually starts to fade from around 4 weeks, with fuller results at 8–12 weeks. Results vary by person.

Yes, if you start slowly. Patch test first, keep the Glow Bar on for 20 seconds every other day for the first 2 weeks, and take rest days if your skin feels irritated. Read the sensitive skin guide.

Yes. Our products are made in halal-certified, GMP-certified facilities. See ingredients & safety.

No. Every batch is lab tested, including heavy-metal testing for mercury.

Please check with your doctor before using any new skincare while pregnant or breastfeeding.

We make every order fresh instead of stockpiling. Kojic acid is a powerful but delicate active. Heat, light and air slowly break it down, which is why bars that sit in warehouses for months can turn brown and lose strength. Your founding-batch order is made after you order, lab tested, then shipped in 2–4 weeks.

Every founding-batch order includes our 13-page Glow Guide: your routine step by step, how to ease in, help for sensitive skin, and what to expect from day 1 to day 90.

Add any 3 products to your bag and the lowest-priced one is free. It applies automatically, with no code needed. Add 6 and you get 2 free.

Each product lasts about a month. Choose subscribe & save and pick a 1, 3 or 6-month supply, and your next supply ships just as the last one runs out. Subscribers get 10% off every order (plus buy 2, get 1 free on 3 and 6-month supplies) and free shipping with no minimum. Subscribe & save opens once our founding batch has shipped.

Yes, anytime before your next order is processed, from your account or by emailing us. See our subscription terms.

Try your first order for up to 60 days. If you don't love it, email us for a refund of the product price, even if it's opened. See returns & refunds.

Sorry! Email us a photo within 7 days of delivery and we'll send a replacement at no cost.