Sensitive skin guide

Brightening works best when your skin stays calm. Go slow at the start and your skin will thank you.

Before you start: patch test

Apply a small amount of each product to your inner arm and leave it for 24 hours. If you see redness, swelling or itching, don't use it.

The slow start

Weeks Soap contact time How often
1–2 20 seconds Every other day
3–4 30 seconds Once a day
5+ Up to 60 seconds Up to twice a day

What's normal, and what's not

  • Normal: mild tingling for a few seconds when you start.
  • Not normal: burning, stinging that lasts, redness, peeling, itching or dry patches.

If your skin gets irritated

  1. Rinse the area with cool water.
  2. Take 2–3 rest days from the soap and serum. Keep using sunscreen.
  3. Use a plain, fragrance-free moisturiser until skin feels normal.
  4. Restart at the slowest level: 20 seconds, every other day.

Sensitive areas

  • Underarms and bikini line: don't use right after shaving or waxing. Wait 24 hours.
  • Face: keep away from the eyes and lips.
  • Body: thinner skin (inner arms, inner thighs) needs shorter contact time.

Don't combine (while you adjust)

  • Other exfoliants (AHA, BHA, scrubs) on the same day
  • Retinol or retinoids on the same night
  • Other brightening or peeling products
Stop using and see a doctor if irritation continues after rest days, or if you have a skin condition, are pregnant or breastfeeding, or use prescription skin treatments.