Shipping
Our founding batch is made fresh to order and ships from our warehouse in the USA.
Founding batch pre-orders
We don't stockpile. Every founding-batch order is made fresh after you order, lab tested, then shipped. Pre-orders ship in 2–4 weeks and usually arrive 2–5 business days after shipping. You'll get a tracking link by email the day your order ships.
If anything changes and we can't ship within that time, we'll email you straight away with a new date and the option to cancel for a full refund.
United States (once in stock)
| Step | Time |
|---|---|
| Order processing | 1–2 business days (Mon–Fri, excluding US holidays) |
| Standard delivery | 2–5 business days after shipping |
Orders placed after 12pm ET on Friday, or on weekends, are processed the next business day.
Free shipping
- Subscribers: free standard shipping on every subscription order, no minimum.
- One-time orders: free standard shipping on qualifying orders. Your bag shows exactly how close you are.
Free shipping applies automatically at checkout.
International
We ship to selected countries outside the US. Available countries, costs and delivery estimates are shown at checkout. International orders may be subject to import duties or taxes charged by your country, which are the customer's responsibility.
Tracking
You'll receive a tracking link by email as soon as your order ships. If you haven't received it within 3 business days, check your spam folder or contact us.
Subscriptions
Subscription orders ship automatically when your supply is due to run out (every 1, 3 or 6 months, depending on the supply you chose) and follow the same processing and delivery times. Subscribe & save opens once our founding batch has shipped.
Lost, late or damaged orders
- Damaged or wrong item: email us a photo within 7 days of delivery and we'll send a free replacement.
- Marked delivered but not received: check with neighbours and your local post office, then contact us within 14 days of the delivery date.
- Wrong address: please double-check your address at checkout. We can't redirect parcels once they've shipped.