Returns & refunds

60-day money-back guarantee. Try it properly. If you don't love it, we'll make it right.

The 60-day guarantee

If you're not happy with your first order of any Kojilumi product, email us within 60 days of delivery and we'll refund the product price, even if it's opened or used. One guarantee refund per product, per customer.

How to request a refund

1. Email us or use our contact form with your order number and the product(s).
2. Tell us briefly what didn't work for you. It helps us improve.
3. We may ask for a photo of the product. You don't need to send opened products back.
4. Refunds go back to your original payment method within 5–10 business days of approval.

Unopened products

Unopened, unused products can be returned within 30 days of delivery for a full refund of the product price. Email us first and we'll send you the return address for our US warehouse. Return shipping is paid by the customer unless the item arrived damaged or wrong.

Damaged or wrong items

Email us a photo within 7 days of delivery and we'll send a replacement at no cost. There's no need to return the item.

What's not covered

• Shipping costs (except for damaged or wrong items)
• Repeat purchases of the same product after a guarantee refund
• Orders bought from other sellers or marketplaces

Subscriptions

You can cancel any time before your next order is processed. If a renewal ships before you cancel, unopened items can be returned within 30 days. See our subscription terms.

Irritation or a reaction

Stop using the product and rinse the area. If irritation continues, see a doctor. Then email us and we'll sort out your refund.